Privacy Policy

Introduction

Welcome to FlareSale POS. This Privacy Policy explains how FlareSale ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you use our mobile application and cloud services (collectively, the "Service").

We understand that privacy is fundamental. We are committed to being transparent about how we handle your data, and we've written this policy in plain language — no confusing legalese. Please read it carefully before using FlareSale.

If you have any questions or concerns, please contact us at support@flaresale.com before using the Service.

Data We Collect

We collect information in the following ways to provide and improve the FlareSale Service:

A. Personal Information You Provide

• Account Information: When you register using Google Sign-In or email/password, we collect your name, email address, and profile picture (if provided via Google).
• Business Data: Store name, inventory details, sales records, customer receipts, and employee roles that you enter directly into the app.
• Payment & Billing: If you subscribe to a paid plan, billing details are processed securely by our payment provider — we never store full card numbers.

B. Automatically Collected Data

• Device Information: Hardware model, operating system version, unique device identifiers, and mobile network information — used to enforce device limits per subscription plan.
• Usage Data: Features used, session duration, and navigation patterns to help us improve usability.
• Crash & Diagnostic Reports: Error logs and stability data collected via Firebase Crashlytics to fix bugs and maintain reliability.

C. Device Permissions We Request

To provide specific features, FlareSale POS may request the following device permissions:

• Camera: To scan barcodes or QR codes for inventory management and product lookup.
• Bluetooth & Nearby Devices: To discover and connect to external hardware, such as Bluetooth thermal receipt printers.
• Storage: To securely store offline POS data (products, cart sessions, and sales) locally on your device before syncing to the cloud.

You can manage these permissions at any time through your device's Settings app. Denying a permission will disable the related feature but will not affect core POS functionality.

How We Use Your Data

We use the information we collect solely to provide and improve the FlareSale Service. Specifically, we use your data to:

• Provide, operate, and maintain the FlareSale POS application and cloud sync services.
• Authenticate your identity and manage your user account securely.
• Sync local offline data to our cloud servers so you can access it across multiple devices and locations.
• Enforce account limitations such as device count restrictions for different subscription tiers.
• Send technical notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and customer service requests.
• Monitor usage trends and analyze app performance to improve the user experience.
• Generate anonymized, aggregated analytics to understand how features are used.
• Prevent fraud, enforce our Terms of Service, and protect the security of our platform.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited situations:

• Service Providers: We share data with trusted third-party providers that assist us in operating the Service. Specifically, we use Google Firebase (Firebase Authentication, Cloud Firestore, and Firebase Crashlytics) to securely store data and handle login infrastructure.
• Payment Processors: Billing information is processed by our payment provider under their own strict privacy and security standards.
• Business Transfers: If FlareSale is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice in the app prior to any such transfer.
• Legal Requirements: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).
• With Your Consent: We may share your information for any other purpose with your explicit consent.

Data Security & Cloud Storage

We take the security of your data seriously and implement multiple layers of protection:

• Offline-First Architecture: Your business data is stored locally on your device, enabling the app to function without an internet connection and reducing exposure to network-level risks.
• Encrypted Sync: When an internet connection is available, data is encrypted in transit using industry-standard TLS 1.3 encryption before being synced to our secure Firebase Cloud Firestore database.
• Firebase Security Rules: Database access is strictly controlled using Firebase Security Rules — only authenticated users can read or write their own data.
• Authentication: We use Firebase Authentication with Google Sign-In, which leverages Google's robust identity infrastructure.

Data Retention & Deletion

We retain your personal information only for as long as is necessary for the purposes described in this Privacy Policy and to comply with our legal obligations.

• Active Account Data: Retained for as long as your account is active and you continue using the Service.
• Inactive Accounts: Accounts inactive for more than 24 months may be flagged for deletion. We will notify you by email before any deletion occurs.
• Crash & Diagnostic Logs: Retained for 90 days, then automatically deleted.

How to Delete Your Account

You can request deletion of your account and all associated data by:

• Using the Delete Account option in the app's Settings menu.
• Emailing us at support@flaresale.com with your request.

Upon deletion, your data will be permanently removed from our active databases within 30 days. Anonymized, aggregated data (such as usage statistics with no personally identifying information) may be retained for analytical purposes.

Cookies & Tracking

Our website (flaresale.com) uses cookies and similar tracking technologies to improve your browsing experience and analyze how our site is used.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., session management, security). These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., pages visited, time spent). We use this data to improve the site.
• Preference Cookies: Remember your settings and choices to personalize your experience.

You can control cookies through your browser settings. Disabling certain cookies may affect functionality. You can also opt out of analytics tracking using the cookie consent banner shown on our website.

Third-Party Services

FlareSale integrates with the following third-party services to deliver core functionality. Each operates under its own privacy policy:

• Google Firebase (Auth, Firestore, Crashlytics): Used for authentication, cloud database storage, and crash reporting. Firebase Privacy Policy →
• Google Sign-In: Used for secure, password-free account creation and login. Google Privacy Policy →
• Payment Processor: Third-party payment gateway for handling subscription billing securely. We do not store card details.
• Web Analytics: Used to track aggregate, anonymized website traffic on flaresale.com to improve our marketing and content.

We encourage you to review the privacy policies of these third-party providers to understand how they handle your information.

Your Rights

Depending on your location, you may have the following rights regarding your personal data. We are committed to honoring these rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request that we correct any inaccurate or incomplete information about you.
• Right to Deletion: Request the permanent deletion of your account and associated personal data.
• Right to Restriction: Request that we limit the processing of your personal data in certain circumstances.
• Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
• Right to Object: Object to our processing of your personal data for certain purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

You also have the right to lodge a complaint with your local data protection supervisory authority if you believe we have violated your privacy rights.

Children's Privacy

FlareSale is designed for use by business owners, managers, and their employees. Our Service is not directed to children under the age of 13.

We do not knowingly collect personal identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at support@flaresale.com. We will take prompt steps to remove such information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

• Post the updated Privacy Policy on this page with a new "Last Updated" date.
• Send an email notification to registered users.
• Display a prominent in-app notification for material changes.

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, we're here to help. Please reach out to us through any of the following channels: